Refund & Cancellation Policy

1. Credit Purchase Model

HRRizzCheck operates on a pay-as-you-go credit system. Credits (Scans and Fine-tunes) are added to your account immediately upon successful payment via Paystack.

2. Refund Eligibility

Due to the immediate nature of digital service delivery and the costs associated with AI processing:

• Used Credits: We generally do not offer refunds once a credit (Scan or Fine-tune) has been used.
• Unused Credits: You may request a refund for unused credits within 7 days of purchase if you are unsatisfied with the service.
• Technical Errors: If a technical error prevents you from using your purchased credits, please contact us for a resolution or manual credit replenishment.

3. Cancellation

Since we do not offer subscription plans (Paystack recurring), there are no ongoing subscriptions to cancel. You only pay for what you need. Account deletion will result in the loss of any unused credits.

4. How to Request a Refund

To request a refund, please email our support team at support@hrrizzcheck.com with your order details and the reason for your request. Refunds are processed to the original payment method through Paystack and may take 5-10 business days to appear in your account.

5. Modifications

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to this page.